Free Shipping on orders over $50 for eligible products
Domestic Shipping Rates for Contiguous 48 United States:
Orders $50.00 and up:
Free Standard Shipping (3-6 Days Transit Time + 1-2 Day Processing)
For orders under $50:
Standard (3-6 Days Transit Time + 1-2 Day Processing)
We do not currently offer international shipping services
Please expect 3-6 days for standard shipping transit times plus 1-2 days for standard processing.
In the event that it may take longer than 2 days to process your order, we will contact you via e-mail and give you the status of your order. We ship most orders out using USPS first class or priority mail. With the options for UPS and FedEx available as well.
If you wish to have your order shipped using UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select, please give us a call at 413-278-2612.
Small Quantities of Flammable and Hazardous products (i.e. Aerosols, Polishes, Compounds, Paint, Adhesives, Cleaners, Solvents, Etc.) can only be shipped via ground services with ORM-D Limited Quantity specifications. (i.e. Fed Ex Ground, UPS Ground or USPS Parcel Post).
Out of Stock Items:
In the event that we are Out of Stock on your specific item, we will either drop ship your item from an affiliate warehouse closest to you and we will contact you by e-mail and let you know the status.
Free Shipping Promotion:
Currently, We have a Free Shipping Promotion if your order value exceeds $50.00 for standard ground shipping (i.e. Fed-Ex Ground, UPS Ground, or USPS Parcel Select). Here are the exclusions for this Free Shipping Promotion.
- Your order must be shipping to the contiguous 48 United States. (HI, AK, PR, US Territories, International, and Canadian orders are excluded.)
- Certain products such as body filler, masking paper, plastic sheeting, bulk quantities of mixing cups may be excluded or an overweight or oversized packaging fee may be added. The product page will give more information concerning these exclusions or added fees.
- Closeouts, Special Orders, Verbal bulk quotes, and other special prices may be excluded.
Should you have any questions regarding our Shipping Services you can contact us or call 413-278-2612 and ask for the Internet Sales Department.
Late or No Arrival:
If your order is late or has not arrived you will need to check the status of your order by Logging In to your account. Next click on "Check My Order Status". Then click "Track My Order". This will give you information about your order. If your order shipped via Fed-Ex or UPS and you didn't get a tracking number please give us a call at 413-278-2612 and ask for the Internet Sales Dept. and we will check the status for you (Please have your Order I.D. ready). If your order shipped via USPS First Class mail please allow as much as 21 business days for ship time. (Please Note: Once we ship out via USPS we have no control over the ship times or tracking. Beyond sending you an e-mail when it ships we bear No Responsibility for Delays or Non-Arrivals.) If you choose USPS First Class Mail you bear all the responsibility for delays or non-arrivals. If your order happens to be returned to us we will send you an e-mail informing you of the return. At which point, you have the option to either have the order resent again (at your expense) or we will give you credit for the product (minus the original shipping charge).
If your order shows that it has not shipped yet it may be "Out Of Stock". For "Out Of Stock" items we will send an e-mail informing you of the status and lead time. If you did not receive an e-mail please check your "Junk Mail" or "Trash Mail" folders. If you need further assistance please contact us.